Terms and Conditions



Reservations can only be made on our site.

After making a reservation, a confirmation will be sent to you by email. If you do not receive this confirmation email the reservation is not registered and you should either try again, or get in touch via bookings@sherlocked.nl.

(note that the confirmation email could be in your spam folder)


All purchases are final. If you can’t make your appointment anymore, and you notify us before 72 hours of the appointment, we can reschedule your appointment at no extra cost, or -if you don’t know a new date yet- we can give you a booking voucher for you to use later (this voucher will be valid for 5 years). Sherlocked offers no refunds in any case of cancellation initiated by the client.

For cancellations, email hello@sherlocked.nl

Sherlocked retains the right to cancel or change any appointment up to 24 hours before the booking. In case Sherlocked has to cancel (with the exception of force majeur, see COVID-19) the full amount will be refunded within 30 days.


The Sherlocked team does everything they can to prevent the Corona-virus from spreading:

  • We disinfect our rooms regularly during the day. 
  • We ask teams to wash their hands carefully according to RIVM guidelines before entering the room and after they’re finished playing.
  • Our team takes the measures stated by the RIVM into account. This will mean they might no longer shake your hand when greeting you and your team.

Sherlocked follows the advice of the RIVM closely. If we have to close our rooms in the Beurs van Berlage due to COVID-19 measures taken either by the Dutch State, the RIVM or the Beurs van Berlage, we’ll try to find a new date for you to visit us. In this case, force majeure is applicable: refunds will not be applicable, and we reserve the right to cancel or change a reservation up to 1 hour before the booked time.


When you participate in Sherlocked you understand that you’re not doing an everyday activity. It’s an exciting game, but also suitable for pregnant women and people of age 65 and above. Still, participating is at your own risk.


Children of age 13 and under will only be allowed to participate under the guidance of a chaperone of 16 years or older.


The fun of escape games is solving the puzzles. Grant your friends this experience and tell them about yours, but don’t tell the secrets. Consider yourself sworn to secrecy.


All games may be monitored and recorded audiovisually. Sherlocked may use the material for analysis. If you wish to not be recorded, or retro-actively want to have any material erased, ask your host upon arrival, or request it through a short email at policy@sherlocked.nl


Being under the influence of drugs- and/or alcohol is prohibited during the game.

When at the start of or during the game an employee of Sherlocked doubts the condition of a participant, they have the right to refuse admission or remove this person from the experience without compensation. It’s your responsibility to have a fully sharp and sober team, even on Fridays at midnight.
But please take note: misbehaviour when not intoxicated is also not tolerated and can be met with the same consequences.


Read our privacy statement here.

These terms and conditions are subject to change.


🔒  Games are bookable now, dates available from November 19 2020

Due to the new government regulations that are in effect until November 18th, it’s possible to book an adventure with us for November 19th and beyond.


🏠  Group size & Households
There are some differences between our rooms when it comes to group size:

The Vault is suitable for teams that do not belong to the same household, but with a maximum of 4 players. If you don’t belong to the same household we ask you keep the required 1,5 metres distance.

People of the same household can play The Vault in groups of up to 6 players.

Teams of 2 (or groups up to 6 belonging to the same household) are welcome to play The Architect.


😷  Masks 
We fully support the policy of the City of Amsterdam and ask you to wear a mask during your visit, for your own safety as well as ours. If you did not bring a face mask, we can provide them at the door. Your host will also be wearing a mask. We will also ask you to thoroughly wash your hands before entering the room and after finishing the game. After that, you’re good to go!


📝 Before arrival
Before your booking, we’ll send you a survey to check for any symptoms within your team. In addition, our host is obligated to check again at the door, and can refuse entry upon any signs of symptoms. If you can’t come because COVID related symptoms and call in advance, we’re happy to reschedule your booking for free. If we have to deny entry at the door, it’s too late for us to reschedule our host, which means we will not be able to reimburse your booking.

🤧 Feeling under the weather? Do you have a sniffle? We know it’s probably nothing, but we still need you to stay home.


♟ During the game 
You can experience our games much in the same way as before. As long as you keep your distance from team members who are not from the same household (when playing The Vault), feel free to touch, examine, pull, push, turn or investigate everything in the room (we kindly ask that you do not lick anything, we assure you it is not necessary). Disinfectant will be provided should you want to clean your hands during the game. We clean the rooms thoroughly after every group to ensure your safety. Would you prefer to wear gloves? Feel free to bring a pair. Everything should work when touched with a gloved hand.


🚿 After the game
Once you have finished your game, you can wash your hands once again and if needed, use our bathroom. After that, the room will be ventilated and cleaned for the next group.


✨  Did you enjoy your experience with us? Wonderful! We will have other safe activities available soon, so keep an eye on our newsletter and social media. Need recommendations for other safe and fun experiences in Amsterdam? Our hosts can help. Let’s add some fun and mystery to eachother’s lives! 

If you have any questions, don’t hesitate to contact us at hello@sherlocked.nl