Terms and Conditions

CLOSE

RESERVATIONS

Reservations can only be made on our site.

After making a reservation, a confirmation will be sent to you by email. If you do not receive this confirmation email the reservation is not registered and you should either try again, or get in touch via bookings@sherlocked.nl.

(note that the confirmation email could be in your spam folder)

CANCELLATIONS

All purchases are final. If you can’t make your appointment anymore, and you notify us before 72 hours of the appointment, we can reschedule your appointment at no extra cost, or -if you don’t know a new date yet- we can give you a booking voucher for you to use later (this voucher will be valid for 5 years). Sherlocked offers no refunds in any case of cancellation initiated by the client.

For cancellations, email hello@sherlocked.nl

Sherlocked retains the right to cancel or change any appointment up to 24 hours before the booking. In case Sherlocked has to cancel (with the exception of force majeur, see COVID-19) the full amount will be refunded within 30 days.

COVID-19 (CORONA VIRUS) MEASURES

The Sherlocked team does everything they can to prevent the Corona-virus from spreading:

  • We disinfect our rooms regularly during the day. 
  • We ask teams to wash their hands carefully according to RIVM guidelines before entering the room and after they’re finished playing.
  • Our team takes the measures stated by the RIVM into account. This will mean they might no longer shake your hand when greeting you and your team.

Sherlocked follows the advice of the RIVM closely. If we have to close our rooms in the Beurs van Berlage due to COVID-19 measures taken either by the Dutch State, the RIVM or the Beurs van Berlage, we’ll try to find a new date for you to visit us. In this case, force majeure is applicable: refunds will not be applicable, and we reserve the right to cancel or change a reservation up to 1 hour before the booked time.

THE EXPERIENCE

When you participate in Sherlocked you understand that you’re not doing an everyday activity. It’s an exciting game, but also suitable for pregnant women and people of age 65 and above. Still, participating is at your own risk.

AGE

Children of age 13 and under will only be allowed to participate under the guidance of a chaperone of 16 years or older.

CONFIDENTIALITY

The fun of escape games is solving the puzzles. Grant your friends this experience and tell them about yours, but don’t tell the secrets. Consider yourself sworn to secrecy.

MONITORING

All games may be monitored and recorded audiovisually. Sherlocked may use the material for analysis. If you wish to not be recorded, or retro-actively want to have any material erased, ask your host upon arrival, or request it through a short email at policy@sherlocked.nl

ALCOHOL / DRUGS

Being under the influence of drugs- and/or alcohol is prohibited during the game.

When at the start of or during the game an employee of Sherlocked doubts the condition of a participant, they have the right to refuse admission or remove this person from the experience without compensation. It’s your responsibility to have a fully sharp and sober team, even on Fridays at midnight.
But please take note: misbehaviour when not intoxicated is also not tolerated and can be met with the same consequences.

PRIVACY STATEMENT

Read our privacy statement here.

These terms and conditions are subject to change.

Our heist experience The Vault is open!

While playing at Sherlocked, we want you to be able to safely dive into our world of mystery. Therefore we have taken measures to protect you and our team of hosts. 

Before arrival
Feeling under the weather? Do you have a sniffle? A cold? We know it’s probably nothing, but we still ask you to stay home. Before your booking, a survey will be sent to you to check for any symptoms within your team. In addition, our host is obligated to check this again at the door, and can refuse entry if there are any signs of symptoms. If you can’t come because of any symptoms related to Covid19 and call in advance, we’re happy to reschedule your booking without any cost. If we have to deny entry at the door it’s too late to reschedule our host, which means we will not be able to reimburse your booking.

Group size
Groups of up to 6 people are welcome to play. If you do not belong to the same household, please keep the required 1,5 metres distance.

Arrival 
We do not require you to wear a face mask, but of course you may do so if you wish! In that case, please bring your own. We will ask you to thoroughly wash your hands before entering the room and after finishing the game. After that, you’re good to go!

During the game 
You can experience our game much in the same way as before. As long as you keep your distance from team members who are not from the same household, feel free to touch, examine, pull, push, turn or investigate everything in the room (we kindly ask that you do not lick anything, we assure you it is not necessary). Disinfectant will be provided should you want to clean your hands during the game. We clean the room thoroughly after every group to ensure your safety. Would you prefer to wear gloves? Feel free to bring a pair. Everything should work when touched with a gloved hand.

After the game
Once you have finished your game, you can wash your hands once again and if needed, use our bathroom. After that the room will be ventilated and cleaned for the next group. Did you enjoy your experience with us? Wonderful! We will have other safe activities available soon, so keep an eye on our newsletter and social media. Need recommendations for other safe and fun experiences in Amsterdam? Our hosts can help. Let’s make this a summer filled with fun and mystery! 

Our other game, The Architect will reopen on the 18th of July, only teams of 2 players for now.

If you have any questions, don’t hesitate to contact us at hello@sherlocked.nl