Terms and Conditions

Reservations

Reservations can only be made on our site.

After making a reservation, a confirmation will be sent to you by email. If you do not receive this confirmation email the reservation is not registered and you should either try again, or get in touch via hello@sherlocked.nl.

(note that the confirmation email could be in your spam folder)

Cancellations

Up to 48 hours before your game, it is free to cancel or move your booking. We can refund you, or give you a voucher to make a new booking. If you cancel between 48 and 24 hours before your game, we refund 50%. Less than 24 hours before starting time, refunds are no longer possible.

For cancellations, email hello@sherlocked.nl

Sherlocked retains the right to cancel or change any appointment up to 24 hours before the booking. In case Sherlocked has to cancel (with the exception of force majeur) the full amount will be refunded within 30 days.

The Experience

When you participate in Sherlocked you understand that you're not doing an everyday activity. It's an exciting game, but also suitable for pregnant women and people of age 65 and above. Still, participating is at your own risk.

Age

Children of age 13 and under will only be allowed to participate under the guidance of a chaperone of 16 years or older.

Confidentiality

The fun of escape games is solving the puzzles. Grant your friends this experience and tell them about yours, but don't tell the secrets. Consider yourself sworn to secrecy.

Monitoring

All games may be monitored and recorded audiovisually. Sherlocked may use the material for analysis. If you wish to not be recorded, or retro-actively want to have any material erased, ask your host upon arrival, or request it through a short email at policy@sherlocked.nl

Alcohol / Drugs

Being under the influence of drugs- and/or alcohol is prohibited during the game.

When at the start of or during the game an employee of Sherlocked doubts the condition of a participant, they have the right to refuse admission or remove this person from the experience without compensation. It's your responsibility to have a fully sharp and sober team, even on Fridays at midnight.

But please take note: misbehaviour when not intoxicated is also not tolerated and can be met with the same consequences.

Privacy Statement

Read our privacy statement here.

These terms and conditions are subject to change.

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