Give an Adventure

Give them more than a gift. Offer them the amazing experience of the world's best escape rooms. Either give them the whole experience, or decide an amount yourself. Your gift card is valid for years, giving them plenty of time to plan their adventure!

Impress your friends with an unique gift

Unique code is valid for years

Experience the worlds best escape rooms

Have Questions?

Frequently Asked Questions

What types of Gift Cards and Vouchers does Sherlocked offer?

We offer the following types of Gift Cards:

Experience Gift Cards: Covers a specific Sherlocked room or experience for a certain number of players.
General Gift Cards: Monetary value to use toward any Sherlocked experience.
Physical Gift Cards: Tangible versions of Experience or General Gift Cards.
After-Sales Gift Cards: Exclusive for players who have completed an experience at our Beurs location.
Promotional Gift Cards: Linked to specific campaigns or promotions.

How long are Sherlocked Gift Cards valid?

Experience Gift Cards: Typically valid for 2-3 years (check the specific card for details).

General Gift Cards: Valid for 5 years from the purchase date.

After-Sales Gift Cards: Valid for 2 years.

Promotional Gift Cards: Validity varies by campaign; refer to the promotional terms.

Can I use my Gift Card for any experience?

Experience Gift Cards are tied to specific rooms, dates, or player counts.

General Gift Cards can be used for any experience but are limited to their monetary value.

How do I redeem my Gift Card?

Visit sherlocked.nl and choose your experience.
Enter your Gift Card code during checkout.
Your credit or experience will automatically be applied.

Note: Gift Cards are typically single-use and cannot be combined unless stated otherwise.

Can I get a refund for unused Gift Cards?

Gift Cards are non-refundable.

Experience Gift Cards: No credit is given if the booking cost is less than the card’s coverage.

General Gift Cards: Unused balance cannot be retained for future use.

What happens if I lose my Gift Card or code?

For digital Gift Cards, contact us at hello@sherlocked.nl for assistance.
For physical Gift Cards, a replacement can be issued for €10 plus shipping.

Keep your Gift Card code secure, as anyone with the code can redeem it.

Can Gift Cards be replaced if they are stolen or misplaced?

Yes, replacement is available for lost or misplaced physical cards at €10 plus shipping. Digital codes remain valid unless redeemed. Contact us for help.

Are Gift Cards transferable or resellable?

Gift Cards are for personal use or gifting to friends and family. Resale for profit is not allowed without Sherlocked’s written consent.

What if room prices increase after I purchase a Gift Card?

Experience Gift Cards: Prices are locked at the time of purchase; no extra fees apply.

General Gift Cards: Value remains fixed, and you may need to pay the difference for increased prices.

Can I buy a physical Gift Card?

Yes, a physical version of any Gift Card can be purchased for €10 plus shipping. Delivery times:

The Netherlands: 2 business days
Europe: Up to 8 business days
Rest of the world: Up to 15 business days

What should I do if I encounter issues redeeming my Gift Card?

If you experience technical problems, please contact us at hello@sherlocked.nl. We’ll assist you in resolving the issue.

Who can I contact for Gift Card support?

For questions or assistance, email us at hello@sherlocked.nl.

Are there any additional rules or restrictions for using Gift Cards?

Yes, additional rules may apply depending on the type of Gift Card or specific promotions. For detailed information, please refer to our Terms & Conditions.