Questions?

  • What is your policy regarding COVID-19? Do we need a proof of vaccination or negative test result?

    When it comes to COVID-19 we follow the guidelines of our government! Right now this means washing your hands, and keeping a safe distance of 1.5 metres from our hosts, who will do the same.You don’t need a proof of vaccination or negative test result to play our rooms. Therefore we don’t require any kind of QR code or Coronacheck.

  • What’s the difference between the experiences?

    The Architect is an escape room based experience with a playing time of 60 minutes. The Vault is not an escape room, but an immersive ‘break-in’ experience with a playing time of 80 minutes. Due to its unique concept, The Vault is experienced to be slightly more challenging than The Architect. Both experiences are unique and lots of fun.

  • Can we play both experiences at the same time?

    Yes! Both experiences run on the same time schedule (every two hours). Please note that they have different time limits (The Architect 60 min., The Vault 80 min.) so chances are the two groups won’t end at the same time.

  • Can we do the experience with more than 6 at the same time?

    6 players is our maximum. With more players, the group dynamic changes and the experience isn’t as much fun. Due to strict regulations regarding COVID-19, we don’t make exceptions.

  • Is the location wheelchair accessible?

    Unfortunately our location is not wheelchair accessible. Both experiences are located in the catacombs of the Beurs van Berlage, only to be entered by stairs.

  • Do you take unpaid reservations?

    No, we only take paid bookings. This makes our system faster and more transparent!

  • What is your cancellation policy?

    All purchases are final. If you can’t make your appointment anymore, and you notify us 72 hours before your starting time, we can reschedule your booking at no extra cost, or -if you don’t know a new date yet- we can give you a booking voucher for you to use later (this voucher will be valid for 5 years).

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Updated Nov 27 2021: we remain OPEN, though only between 10:00 and 17:00 between Nov 28 and Dec 18.

Plus the measures:

After Dec 19, our normal schedule resumes. If you want to book an evening slot, you can already do so for Dec 19th onwards.

Rescheduling is possible, free of charge, until 48 hours before your booked time..
Refunds are also possible, up to 72 hours before your booked time.